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Part Three – Sorting Out Spam Comments in your Blog

What a thrill it is to get people commenting on your blog. That’s how it works, right? People from all over the world will discover your writing talents, appreciate your knowledge on a certain subject and leave comments. That is what all of us engaging in the social media world have all been promised, right? Well, good comments will happen, but I hate to tell you that here, too, spammers are lurking in the background.

Usually these spammers are trying to get into your site by adding links where you may not even realize it. This is called link spam and they are doing this to give their websites higher rankings by adding lots of links. These link spammers use various methods, which include link-building software, link farms (aka mutual admiration societies), hidden links and spam blogs.

So how do you recognize valid comments from a spam comment?

Many times you can recognize link spam by the nonsensical, irrelevant text and by the large quantity of links that all point to a single site. Link spam causes various problems from wasting your time in reviewing them, to clogging search engines, and in scraping content from other’s sites making real new content difficult to locate.

Sometimes it’s not easy to distinguish between spam comments and valid ones. They try to convince you with their high praise that you are literally the ‘cat’s pajaams’ (I had one that said exactly that).

Here are five things to look for and ways to clean up your comment list quickly:

1- First, delete the obvious ones, like the ones shown below entirely. Don’t let them get any link juice from your site.

Obvious Spam

Obvious spam message in blog

2- Do you know the commenter or business name behind the comment?

3- Is there content that appears original? Meaning that it responds to information that you specifically provided in your post or addresses you by name.

4- Multiple comments sent from the same address or domain.

Repeat Spam

5- Reply to their comment with a thank you and a question. Do you get an answer? If not , it’s probably a spammer.

Adjust how your blog or website is set up

There are some simple things you can do to deter link spamming in the setup of your website like: adding validation software like CAPTCHA, making comment links “no follow”, not allowing multiple consecutive submissions, and blocking certain keywords (Levitra, etc).

Use an anit-spam software like Akismet or Discus. This software helps by showing multiple email addresses, allows you to track back to the IP address easily and allows you to tag comments for spam, and approve or disapprove comments. I also like it because I can reply to a commenter without using my email address and putting that at risk.

Social Energizer’s purpose is to help companies develop lasting relationships with their customers and increase their visibility online.

In addition to building dynamic and affordable websites, we integrate inbound marketing techniques into each business’ current marketing plan and utilize digital channels and strategies like Blogs, Twitter, Facebook, LinkedIn, Search Engine Optimization, and Web-integrated Email Campaigns.

Give us a call today!

Part Two – Spam on Social Networks

Recently I got scam-spammed on Facebook by reposting an entry on Amy Winehouse’s death stating that it was getting more media attention than several soldiers who were killed in action. I should know better, right? Maybe you saw it, too? Oops. Sorry! How did I find out? Shortly after I posted, I received an email from a friend that said it was an inaccurate message. The exact same message had circulated about a year earlier using Lindsay Lohan’s name. That got me mad enough to write this blog. People need to know how insidious spam has become.
'Folding the flag.' photo (c) 2008, Sam Craig - license: http://creativecommons.org/licenses/by-sa/2.0/

Chuck Anastasia has done a nice job researching and straightening out the facts. What I learned from this incident was that in the future before I repost anything, especially posts honoring our fallen soldiers, I will check them out first. The great disrespect these soldiers’ families have experienced and the great pain caused to them is horrible.

Increasingly, social networks are experiencing viral marketing tactics that use embedded links that cause great harm to ever larger groups of people. They lure people to click on these links in many deceptive ways, some will say a person is missing and to click on the missing persons flyer, some say your system has a worm virus called “insert name of horrible sounding virus here”, some use a celebrity breaking news item, some use the lure of checking out ‘who’s checked your profile on Facebook’, etc. Similar links can be embedded in quizzes, games and apps. After the individual clicks on one of these embedded links a variety of things can happen. Some will take control of your address book and send malicious messages to your friends and some will download viruses, spyware or Trojan horses right onto your computer.

Plus, there are other tricks that these spammers employ. If you are asked to “Sign Back into Facebook” beware! This is a sign that they are phishing for your password. Legitimate sites, using Facebook Connect, will open a new window with the URL starting with ‘facebook.com’. Do not type in your password using any other domain name. If you are asked to connect to an app and you are unsure of it, simply ‘deny it’ or ‘leave App’.

Where should you check first?

1- My first spam, scam, fraud and urban legend point-of-reference is Snopes.com. They have a treasure trove of information categorized on most everything. If the story is true, they say so. Although they didn’t have the Amy Winehouse on Facebook story yet, I still use them often.

2- I plan to continue checking Coolsparks, Chuck Anastasia’s blog. The comments from the Lindsay Lohan blog, posted over a year ago continue to come in.

3- About.com does a nice piece called Urban Legends.

Next week, for part three of this four-part series, I’ll talk about “Sorting Out Spam Comments in your Blog”. If you missed last week on recognizing spam, click here. Hope to see you then. Thank you for visiting.

Social Energizer’s purpose is to help companies develop lasting relationships with their customers and increase their visibility online.

In addition to building dynamic and affordable websites, we integrate inbound marketing techniques into each business’ current marketing plan and utilize digital channels and strategies like Blogs, Twitter, Facebook, LinkedIn, Search Engine Optimization, and Web-integrated Email Campaigns.

Give us a call today!

Spam, Not The Ham. How Do You Recognize It?

Do you always know if and when you’re being spammed? Sometimes, it’s hard to tell. It has become so prevalent in our daily lives that I am writing a 4-part series, starting this week on spam, what it is, how do you recognize it and what are the best ways to manage it.

First, what exactly is spam?
'Spam' photo (c) 2008, Andy - license: http://creativecommons.org/licenses/by-nd/2.0/

We experience spam everyday, but what is it? According to Wikipedia, Spam is the use of any electronic messaging system that sends bulk messages indiscriminately. In 2011, the estimated figure for spam messages is around seven trillion. Fraud and lost productivity are the costs of this illegal activity and are largely borne by the public as a whole.

Although originally referred to as the sending of unwanted emails, the use of the term has now broadened to include other media like: instant messaging, forums, search engines, blogs, wikis, mobile phones, and social networking sites. Spam messaging ranges from openly blatant messages that ask you to send money to a foreign country for some reason or another, to phony ads for Viagra, to cunningly difficult to detect messages that contain embedded links.

Most of us are used to seeing spam emails and can easily recognize them because the people that sent them are either unknown to us or the messages sent are completely out of character for these people. As we enter the larger world of social networking, forums and blogging the people we interact with, by design, are not necessarily known to us. Spotting spammers is becoming more difficult. There is no ‘one size fits all’ for detecting spam.

In the next three weeks, I’ll break down how spam can change, depending on the venue, and what you can do about it. There is a lot to cover on this topic, and as things keep changing, it becomes more important everyday to keep up to date with what is going on in the world of spam.

Social Energizer’s purpose is to help companies develop lasting relationships with their customers and increase their visibility online.

In addition to building dynamic and affordable websites, we integrate inbound marketing techniques into each business’ current marketing plan and utilize digital channels and strategies like Blogs, Twitter, Facebook, LinkedIn, Search Engine Optimization, and Web-integrated Email Campaigns.

Give us a call today!

The Dark Side Of The Cloud

I am often asked what cloud computing is. Most people know the buzzwords: working in the cloud, move to the cloud, life in the cloud, etc. Technically speaking, Wikipedia says cloud-computing means using multiple server computers via a digital network, as though they were one computer. Cloud computing, like regular computing, can be broken up into three layers: infrastructure, platform and application. Each layer has it’s own issues in cloud computing. For the most part this blog discussion is about the application side of cloud computing –consumer and business applications, but the principles pertain to the other layers, too.Cloud application relationships

In plain terms, you can tell that you are dealing with cloud computing when you have access to applications and data from a network device (smartphones, iPods, laptops, etc.). Cloud computing differs from the classic client-server model by providing applications that are executed and managed via a web browser, without an installed software program required. Google docs and Facebook are examples of cloud apps that get used everyday worldwide without anyone giving it a second thought.

Still don’t get it? Here’s a great simple video explanation.

There is a Saleforce.com video that says their cloud computing solution does away with businesses needing to purchase and implement their own databases, office space, servers and business apps. They don’t have to hire the staff to support the infrastructure. They claim that businesses will experience lower costs, more scalability and offer better security. Indeed cloud computing is a great concept, similar in nature to the Internet itself, just more capitalized. It’s all about consumer power and the benefits of using shared resources and technology.

There is no doubt that cloud computing is the wave of the future. Stopping the growth of cloud computing would be like stopping Internet expansion. Cloud computing can provide some very solid benefits like: lower costs, increased reach, collaboration, easy and stable software updates, no capital expenses, and working remotely. But there is a dark lining to many cloud apps and I’ve found a few things people should be watching for when deciding which ones to choose. Here’s my list of things to consider.

1. Assess the software or service carefully and have ‘an exit plan’

I started a couple of years ago with a new free cloud-based service called iCyte. It’s a bookmarking site that allows you to annotate and organize your web searches. After about a year and a half into using this software, they started charging a monthly fee. I decided not to pay the fee, but found the best I could do to export my vast collection of data was to export it to a very messy .csv file (aka spreadsheet). Lesson learned. I don’t give up info, pictures, and/or even clicks until I find out if I can get that info OUT in a usable manner. Test it early.

2. Does it fit the scope of your business?

When I ‘tested’ Salesforce.com within a small business, I found that although it may have been a good solution for a medium-sized business that had database-knowledgeable staff ready to customize these apps, it was not as easy as they portrayed. Most small businesses would not have the know-how or man-hours needed to get Salesforce.com or many other cloud apps to work easily for them.

3. Sales guys never think about security

Although the sales guys may tell you that cloud computing is safer, the proof is in the news recently. From Citigroup to Sony, this article explains how, in fact, there is cause for great alarm and  describes the vulnerability of cloud computing.

4. How supporting is your support personnel?

Do they even have support personnel? Can you get a  REAL PERSON on the phone to help? One of the first things that I check before choosing a cloud computing vendor is who will be the support team and if it offers live support. Since I speak only American, then they need to, too. Simple as that. If they do not speak American English, as in the same syntax, slang, etc. then I know when I get frustrated with an issue that I will not be able to get my point across. I’ve tried and tried it and now it is simply –my choice.

5. Beware the ‘free trial’

After the ‘free trial’ is done, businesses that ‘tested it out’ find difficulty in recovering the info and getting it back in house. If it’s a one month or 3-month trial, BEWARE. The longer you use a trial, that you decide later is not worth it, the more time and data you have added to someone else’s software. I suggest, in the event of the trial not working out, that you first assess (see point #1) how you will export the info out of their site and back into your system OR run dual processes (work in both places) while you test their system.

Social Energizer’s purpose is to help companies develop lasting relationships with their customers and increase their visibility online.

In addition to building dynamic and affordable websites, we integrate inbound marketing techniques into each business’ current marketing plan and utilize digital channels and strategies like Blogs, Twitter, Facebook, LinkedIn, Search Engine Optimization, and Web-integrated Email Campaigns.

Give us a call today!

5 Social Media Must Haves

Here are the 5 things every business must do to build a community online and bring in clients via social media.

1. Website

It’s your web basecamp, start here.
Work in Progressphoto © 2006 Grant Kwok | more info (via: Wylio)

2. Blog, forum, or some way of delivering active audience-focused content.

I have a few clients that really do not want to blog. They know they should to get the best online results, but they do not have time to create a post daily, weekly or sometimes even monthly. Hmmm, what to do? Well, number one, you can try NOT calling it a blog. Call it News and Events, or Random Thoughts. It gives you the ability to post when YOU want to without hearing the tapping of your audience’s foot waiting for a post sent out at strictly timed intervals. Sure, you might not get astronomical SEO, but you will get the liberty of posting at a time that is right for you and your business while still building your SEO. Forums, yes, forums. Great audience-generated content. Sit back and engage with your audience in a forum on your site. Glean that great content for use in blogs, I mean a ‘Random Thoughts’ column, new product ideas or your next promotion. Downside? Monitoring the forum for the wayword spammer or opinionated [expletive here] that maybe has ulterior motives or just wants to cause trouble. Other ideas? I’ve seen everything from ‘a quote of the day’ snippet to contests that involve the audience on a daily basis. I liked the later much more than the former. The key here is knowing your audience, using some imagination and creating something that entices people to involve themselves with your site regularly.

3. Social Media Networks

Facebook, Google, My Space, Google+, and Twitter are just a few of the networks where you may want to create a presence. Deciding which ones to join and how many you can be active with is a choice you will need to make, but usually the more the better.

4. Review Sites

Review sites like Trip Advisor, Yelp!, etc. are often overlooked, but surefire ways of getting great objective feedback. It’s always best when someone says something nice behind your back. They make it easy to ‘nudge’ those comments along with widgets that you can put on your website to show off your reviews. This is a free and easy way to make a big impact with your social network.

5. Visit the folks –other folks that is.

Find a forum or comment on someone’s blog (not your own) where your audience or fringe audience hangs out. You might learn what you should be doing and be able to offer some advice or help out. A couple of useful places to engage with an audience, whether niche or broad, is Quora and Alltop.

Integration

As you build this infrastructure, you’ll need to integrate as much as possible. From adding a Facebook ‘Like’ button to adding your website in your signature as often as possible there are countless possibilities for integration. The person that does this best wins.

At this point, someone usually says –“That’s it! That’s all you have to do.” Or “You can do this all yourself practically for free.” Yes, you can. But if you decide to do all this on your own when will you have time to produce your product or deliver your actual service? Now, might be the time that you realize that there are some things you do and some things you get help for. Give us a call today! We’ll set up a social media system that fits your talents, what you need and what you can afford.

Social Energizer’s purpose is to help companies develop lasting relationships with their customers and increase their visibility online.

In addition to building dynamic and affordable websites, we integrate inbound marketing techniques into each business’ current marketing plan and utilize digital channels and strategies like Blogs, Twitter, Facebook, LinkedIn, Search Engine Optimization, and Web-integrated Email Campaigns.

The Secret is in Breaking the Chicken and Egg Problem

I found this BNET blog article interesting. BNET interviewed Ceriac Roeding of Shopkick and he discussed the ‘Catch 22’ facing many entrepreneurs. How do you establish that first base of business? Credibility struggles with success. You have to make someone actually BELIEVE. He cited examples he learned through his startup, Shopkick. These examples are transferable to many small business situations. They will even help me as I continue to establish my first year’s ‘base of business clients’ and as I help some of my small business clients address this same issue. I think its good stuff and I hope you like it.

Here is the BNET article below, visit BNET for more depth on this article:

“Too many entrepreneurs get caught in the age-old chicken and egg problem.”

“If you had consumers using your app, then you could get the first retail partner. If you had retail partners, Cyriac Rodeing of Shopkickthen you could get consumers to use your app. If you had funding, you could build a team and breakthrough technology. If you had a team and breakthrough technology, then you could get funding.  And so on, and so on forever, at every critical moment. The art of the entrepreneur is to break through that – to find ways to “crack” the chicken and egg problem.

Never believe someone who says one depends on the other. As an entrepreneur, you have to believe so fully in your vision that you can convince others to agree. Find a way through, get the first hook, find a few consumers or find a way to the top of a partner and convince them the world is changing, and you can help them change with it.

Seem like too much, too quickly? Select the one piece that would set off the domino effect in the fastest and most furious way, and focus on that.  Even if it is the hardest piece to get.

With Shopkick, that was getting the first retail partner. With a large retailer, funding from a top VC would follow, and from that, a team, and from that, technology. How to get that first piece? Find ways to get to the very top of the partner quickly, and explain how your idea can address their major challenges. It must be so compelling, have so little downside, and so much upside that there is no other option but to say yes.

And then you go in parallel and try that at 10 potential partners, not one, and create a “rush” effect. And then hold on, because things go big very quickly once you crack that problem.”

Social Energizer’s purpose is to help companies develop lasting relationships with their customers and increase their conversion rates by adding proven online marketing techniques to their marketing mix.

In addition to building great active websites, we do this by integrating inbound marketing techniques into each business’ current marketing plan and by utilizing digital channels and strategies like Blogs, Twitter, Facebook, LinkedIn, Search Engine Optimization, and Web-integrated Email Campaigns.

10 Things You Could Do Instead Of Going To Work Today

Beach Babyphoto © 2009 Marcy Kellar | more info (via: Wylio)

I’m on vacation at the beautiful boutique hotel of Posada Yum Kin in Tulum, Mexico. So while I’m whiling away my time walking the pristine beaches or snorkeling in one of the numerous cenotes in the area, I think you should take it easy, too.

Here are 10 things you could be doing instead of working. Ditch the job, just for the day!

  1. Go for a bike ride. Ride somewhere you’ve never gone before.
  2. Buy a fishing license. Take your gear and find that favorite fishing hole.
  3. Relax on your deck with a good book and as soon as it’s ‘noon somewhere’ enjoy a margarita.
  4. Rent a pontoon boat and lay out in the sun all day long.
  5. Plant your garden.
  6. Go see a matinee of that movie that you’ve wanted to catch.
  7. Visit your mom (and dad).
  8. Buy a kite and fly it as high as you can.
  9. Go for a long walk in one of your nearby parks.
  10. Plan a real vacation.

Life is short. As a friend of mine told me, “Don’t take life so seriously, it’s not permanent.”

Social Energizer’s purpose is to help companies develop lasting relationships with their customers and increase their conversion rates by adding proven online marketing techniques to their marketing mix.

We do this by integrating inbound marketing techniques into each business’ current marketing plan and by utilizing digital channels and strategies like Blogs, Twitter, Facebook, LinkedIn, Search Engine Optimization, and Web-integrated Email Campaigns.

Dynamic Websites and What They Mean For Your Small Business

There are a lot of people out there suggesting that a small business owner can create their website overnight. And you can. But will it do what you want it to do?
A is for Accessphoto © 2007 Ben Zvan | more info (via: Wylio)

What exactly do you want it to do? Are you happy with a simple online brochure, one that can be visited by existing customers to find what you offer and where you are located? What do your customers expect?

Or do you want it to open doors? Maybe to attract new customers with a site that gets attention and keeps it? Get customers to visit it regularly? Should they understand your business, in part, because they have interacted with your website and have struck up a bond of familiarity? That is the difference between basic brochure websites and today’s dynamic websites. Dynamic websites can do a lot of the customer acquisition steps for you …and at about the same cost!

Dynamic Website Structure

A dynamic website requires an integrated strategy and platform. One which may include blogging, lead generation, SEO (search engine optimization), social media, web-blog-CMS integration, analytics, plus may add in some key traditional marketing techniques that can really optimize your reach. What’s behind the site is as important as what is seen by its viewers. When done well, this package helps drive customers to your business and allows you to successfully reach your goals. The first step is to create a dynamic website that supports and is integrated with some of the tactics listed above.  Does your site do this? Can it do this?

Have I scared you? That’s a lot to take in and it takes a different approach than was used to create websites of days gone by. Dynamic websites should be thought of more as a process (that you, the business owner, are a part of) than a project that you can check off your to do list. Today’s websites should be the center of your marketing activities and should support those activities. The benefit? Less guesswork, better measurement, better realization of where your marketing efforts and monies are going; all getting you to your goal faster.

Scalability to Fit Your Needs

Scalability is important to small business owners. A 3-5 page website is fine for some, where a 20 page website is needed for others. For some, blogging is the way to go, and for others maybe an online service that produces the same results is the answer. A dynamic website can offer many integrated features no matter the scale. Choice is the key. It can be scaled to fit the small business owners’ goals, and by implementing the right choices, also fit into their busy time schedules. Do you only have an hour a week to spend? There are many options to support the time crunch, which will also get you great results.

I can help you make the choices that make the most sense for you and your business. Call today for a free consultation. You really won’t know the possibilities until you check out your options, will you?

Attention, please

Chris Brogan

do not click here, not the video

Frazzled? Me, too. Leave it to Chris Brogan to help us find our ‘center’. Check out his short video entitled, “What Has Your Attention“. He sure set me straight. I think this is something that all entrepreneurs and small business folks struggle with. Sometimes there are so many choices of what you COULD do that you lose track of what you SHOULD do.

Now, it’s time to get down to work. I will do something that will make me profitable and happy. (Repeat 3 times softly)

My Focus

Here are five things I plan to do to make that happen; per his suggestion, three are work related and two are personal.

1. Write 3 blogs

2. Add a page to my web site, SocialEnergizer.com

3. Finish up with that ‘dangling’ client (you know the one that’s stuck and needs a gentle nudge)

4. Walk 1/2 hour

5. Pack for vacation

I’ll let you know how I do. How about you? What five things do you need to do TO GET THINGS DONE!

Social Energizer’s purpose is to help companies develop lasting relationships with their customers and increase their conversion rates by adding proven online marketing techniques to their marketing mix.

We do this by integrating inbound marketing techniques into each business’ current marketing plan and by utilizing digital channels and strategies like Blogs, Twitter, Facebook, LinkedIn, Search Engine Optimization, and Web-integrated Email Campaigns.

We invite you to comment and rate each blog, so we can ever improve our offerings to you.

Free -and Legal- Images for Your Blog

Creative Commons Attribution Levels

from http://www.flickr.com/creativecommons/

For basic tips on using images online, please see our blog, Image Basics for Bloggers, from last week.

What is Creative Commons?

In the past, buying photography was expensive and complicated. Royalties needed to be paid and photos were limited to many restrictions on how they could be used. Then along came Creative Commons in 2001, and everything changed. This non-profit corporation started with a cooperative effort between MIT and Harvard Law professors (among others) who realized that the digital revolution altered many past concepts on copyright theory. The ability to work collaboratively, globally, decentralized and create derivative works and collections that were low to no cost were all issues that were eased with the creation of Creative Commons licensing. Click on the following link for more information on Creative Commons licensing.

How do I use a Creative Commons image?

Things are much easier today in the world of social media and inbound marketing. How do you know if it’s legal and IF you’re placing it correctly?

  • Be sure the image you choose and the way you are using it, applies under the Creative Commons license category shown to the right.
  • Credit the photographer (a.k.a. attribution)
    • If saving the photo, add the contributors’ name into the file name of the image (when downloading or taking a screen shot).  example: pen_ParkerDuofoldNib_JanosFeher_Flickr.jpg
    • If using a link, HTML or BBCode, review the code to be sure the contributor’s name is included.
  • Link back to them when you can.

How do I find Creative Commons images?

Google Creative Commons

From Google Image interface

What do you need to do to add photos into your blog or website with little to no cost, legally? Here are a few suggestions.

Google Images offers an “Advanced Image Search” (found just to the right of the standard Google Image search button) that allows you to use images “labeled for commercial use” only. Just click on the blue link and a window similar to this Google image  appears. In a search for ‘pens’ you enter the word in the top field and make sure the “labeled for commercial use” is chosen in the field second from the bottom. Membership is not required. Attribution is required.

Flickr image options

from Flickr

Flickr has a nice interface for Creative Commons. You choose the level that works for you depending on if you blog to earn money or just for fun. To use an image in Flickr, you click on the bar above the image, as shown in this Flickr image, and grab the Link or HTML/BBCode. The problem with this is that the image is not physically loaded into your site, it’s called ‘hot-linked’ and means it is ‘linked’ to your site through the Internet and does not sit on your directly-accessible servers. Test it to see if your page takes too long to load. Membership is required. Attribution is required.

New, Wylio.com for Creative Commons Images

With all that said, THIS ONE GETS MY VOTE… Wylio.com!

Wylio.com

Wylio.com search for pens

Wylio is a slick, new image search engine that only searches for images offered under the Creative Common’s license. Users can be sure that all images offered are free for use. It’s a simple 3-step process: Search for an image, Resize and Position, and Copy and Paste the Code. Bloggers can easily grab the code to place in their blog posts, or for the low cost of $2.99 per month they can buy the premium version of Wylio.com and download the files.

Here’s the best part. Wylio inserts the photographer’s attribution into the code for you, no asking for permission, no wondering if you’re ‘covered’. Grab it and you’re done! With that said, I am testing this ‘hot-linking method’ today for download speeds and performance. Let me know, in the comments section below, if the pen image gives you any trouble. It is a ‘live’ test from Wylio.com.

Join the conversation on Twitter. How do you use images? Have you worried about your images?
Ballpoint Pensphoto © 2009 Jana Lehmann | more info (via: Wylio)

Social Energizer’s purpose is to help companies develop lasting relationships with their customers and increase their conversion rates by adding proven online marketing techniques to their marketing mix.

We do this by integrating inbound marketing techniques into each business’ current marketing plan and by utilizing digital channels and strategies like Blogs, Twitter, Facebook, LinkedIn, Search Engine Optimization, and Web-integrated Email Campaigns.

Still need some help? Give us a call!