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Online Hotel Marketing

When it comes to online hotel marketing, Social Energizer can help you tackle the tough parts. Each solution has been researched, tested and chosen for features that will quickly help you make the most of getting online. You’ll be amazed at our focus on choices that let you work less, not more!

Online Booking Engine on your website

A Smart Website that gets found in Google searches, connects to Facebook, is dynamic and changing each week, is informative with easy-to-find answers, and integrates with your property management system.

Property Management System -we have teamed up with one of the best PMS companies in North America for small hotels and can help implement their system at your hotel quickly and efficiently. Have the best of both worlds, state-of-the-art technology, backed by local and personal assistance that is able to focus on your business’ needs.

• GDS/OTA Integration Assistance -from strategy to implementation, our assistance will save you hundreds of hours of work and frustration. Optimize your new PMS with seemless integrations to your favorite online partner. Using our strategy, you will discover how working with online partners can be a WIN/WIN for everyone -without costing you an arm and a leg!

• Merchant Account / PCI Compliance -Allow guests to charge their room charges right from your website  booking engine and your staff to charge from within the reservation -all with lower fees than you are probably paying now! Then have those monies deposited to your bank all from within a controlled and trackable interface. Exceed the standards that credit card companies require for processing credit cards with PCI Compliance.

• Social Media integration and automation -social media is a lot of work, but the payoffs can be the most significant of all possible efforts. Integrate to reach full impact. Automate for efficiency and the sake of your sanity! After all, you have a hotel to run.

• Mobile Website so potential guests can find you on the go. Over 30% of travelers now find their accommodations by connecting to the Internet via their cell phones and tablets. Can they find and use your mobile website?

Automate routine guest communication -Welcome, cancellation and after-stay follow-up emails can be set-up to almost run on their own. Now, won’t that be a lot of work off your plate?

Marketing -run an ad campaign on Google, email campaign to your past guests, send press releases to online media outlets of your latest accomplishment. That’s just the start of the things we can do together!

Business Support -email with your domain like me@yourhotelname.com, learn to utilize free powerful online services that will revolutionize the way you do business.

Learn and stay up-to-date -It’s a new world out there. Learn about new trends, opportunities and threats that relate to travel and hospitality.

For a full list of our services be sure to check out our ‘Services‘ page.

Additional Revenue Model for Hotels

Catalin calls this hotel strategy The Catwalk Concept. It is fundamentally an additional revenue model for hotels that uses the concept of sponsoring brands that may be used within the hotel.Catwalk

Excerpt from Catalin at Cain:

“A branded hotel can take three specific steps to capitalise on this opportunity:

  • First, conduct research to identify specific brands of other products and services that appeal to their guests, for example, one such brand could be a particular type of flat-screen television whose design and price tag has been targeted to a specific type of customer.
  • Second, explain to the companies identified the benefits of gaining access to their guests; the hotel could build guest market profiles to support the claims that its guests fit the profile of the flat-screen television’s target audience.
  • Third, find inconspicuous ways to grant these companies access to the guests, for example, the hotel could agree to display the flat-screen televisions in its rooms so that the guests interact freely with the product, without ever feeling part of a marketing campaign.”

Just like pro-fisherman and Nascar racers, who rely heavily on sponsorships, hotels are in the position to heighten the visibility of certain branded products that they use. Presenting an even better opportunity, is the ability to actually put that brand in a potential customer’s hands. Need a new mattress? Try it out at a sponsored hotel. Love the sheets? Buy them directly from the hotel.

Some of the larger hotel chains, like Hampton Inns, have been selling their bedding for a while now. How could this work for small to medium-sized hotels? Is anyone doing this now?

Here’s a shout out to brands that supply hotels -is this an attractive proposition for you? What would a hotel need to do to begin this partnership? I’m thinking that for a brand there is great potential here for some very valuable social media interaction.

Find the full article at Cain, a Strategy and Innovation Agency located in the United Arab Emirates.

The Better Road to Success

Ever wonder where Road to Success really is? I’ve been working a lot lately with people that I like and respect. It’s actually a choice I made a couple of years ago and at times I have questioned that decision, as I walked away from certain business opportunities, because of the people connected to them. I’ve learned that when you get those certain warning sounds going off in your head to TRUST IT and walk away.

So when I read Seth’s blog, added in full below, it struck a chord. It’s not as much about getting those people to do what you want, but about working in tandem -not having to discuss and contest every decision because both viewpoints come from the same basic goal and value set. Put those difficulties aside and you can just get busy -improving and promoting the business.

From Seth Godin’s blog-Seth Godin -make something happen

The easiest way to get people to do what you want them to do…

is to start with people who want what you want.

Identify, organize and excite people who are already predisposed to achieve what you had in mind and you’re much more likely to have the outcome you seek. It’s far easier (but less compelling) than turning strangers or enemies into customers/voters/supporters/colleagues. Over time, an engaged and motivated base of followers is the single best way to earn more followers.

You used to be stuck with whoever walked in the door or opened your mail. Today, you change minds indirectly, by building a tribe that influences via connections to others.

Read the original article and connect with Seth here.

Keeping Your Website Real

Recently, Chris, from Design4Real.net, and I ventured down to Posada Yum Kin Hotel in Tulum, Mexico to work on their next web update. It has been a little over a year since images and content throughout the website have been updated, so once again, it is time to refresh everything.

Our trip went smoothly with a nice flight down, easy transfer over to our rental car and a fun, but relaxing 2-hour ride to Tulum, Mexico. Chris and I love working with Dan and Balvina, the owner’s of Posada Yum Kin. They are creative entrepreneurs that have stuck their heart and souls into this little piece of heaven and it is slowly, but surely paying off for them. Posada Yum Kin in the last year has consistently ranked at number 7 or above in Trip Advisor in the Tulum area.

The hotel, as always, was pristine and perfect. As a special treat, Dan, the owner, had placed us in their best suite, The Kinah (#7). It is a huge, oversized-suite with 1 king-size and 1 queen-size bed. It is the perfect room to be able to ‘live’ and work at the same time. Chris and I were happy to make it our ‘office’.The Kinah -Suite # 7

One of my favorite things to do while staying at PYK, is to visit with the guests. Besides great conversation, I always discover new insights from them. While chatting with recent visitors, Bob and Susan, from Whidbey Island in Washington State, Bob commented that our website images ‘fairly represented the hotel’. Well, of course, I thought “Shouldn’t they always?” What his comment pointed out to me though was that this should be a main focus, as it is a major concern for all travelers buying online. As Bob said “It’s disappointing to get to a hotel only to find that the images are either far out of date or perhaps appear a bit fake.”

As always, working onsite at any hotel is a fast-paced, multi-tasking challenge.  As Chris got comfortable with some initial shots of the property, I worked with Dan and the hotel staff on some issues like property management system implementation, training and work coordination.  As a small hotel, working efficiently takes a team coordinated effort to meet and track guest requests and keep things running smoothly. Our time went quickly.Jennifer and Manuel

With a small hotel like Posada Yum Kin, making every single peso count is key. One of our greatest challenges has been creating professional-quality images. How could we find models that fit our budget? Could social media help? I thought so and decided to test out the theory. I’ve been reading and writing on several of the local Riviera Mayan forums and found a very active online community. Starting with a simple post on a forum looking for people that would be happy to be included in our photoshoot for a very nominal fee, I was delighted to find travel blogger, Jennifer and, professional portrait photographer, Manual Salazar to sit as models –just for fun.

Jennifer and Manual, two ex-TV professionals, have a great story, which can be found on Jennifer’s blog “Bi-Coastal Living“. Describing themselves as a combination of expats and vacationers to the Riviera Maya area, they are a light-hearted, inspiring photographic and content-creating team that is bound to thrive in this entrepreneurial area. Their portrait portfolio quality far exceeds any that we have seen. Art Director, Chris Schudy from Design4Real.net said “Manuel and Jennifer’s work is some of the best I’ve seen. It beats some of the portfolio’s of the Fortune 100 companies that are out there right now.”

The day of the DIY photoshoot with Jennifer, Manuel and several guests was beautiful and went off without a hitch. Chris got some great shots that included ‘real-life’ pool shots with Jennifer, Posada Yum Kin’s massage therapist, Elvira and even the personal taxi driver, Artemio. Our goal of updated images was realized with Chris’ great new perspective.

The next day, we headed home and are working now to select the best images, ready them for online viewing and insert them in the site. It’ll be a week or so, but PYKTulum.com will have a facelift very soon. Watch for it!

StringHub –Where Educators, Students and Startups Meet

Article first published as StringHub –Where Educators, Students and Startups Meet on Technorati.

As a guest writer, Technorati published my first article last week, which is shown below. I found it a great compliment to be asked to write for Tehnorati. After all, Technorati, the very first search engine for blogs, is considered the gold standard, with an index of more than one million blogs. Let me know what you think…

I always get excited about finding cool new ways to help small and medium-sized businesses solve one of their greatest challenges – lack of resources. Introducing… StringHub.StringHub graphic

StringHub is attempting to tackle this resource challenge by linking instructors and professors with businesses via student projects. In fact, this equation promises to help everyone including our sagging economy. Businesses will receive valuable help they need from inspiring artists and professionals and students will receive the opportunity to take part in ‘real-life’ business situations.

I recently met Adam Hoeksema, co-founder of StringHub, online and found his passion and insights to be inspiring. Adam’s innovative thinking promises to drive educational institutions everywhere to adapting Internet technologies to create a more meaningful, far-reaching impact, while introducing their students to the art of entrepreneurship. The concept was Adam’s brainchild, but taking it online required a team effort. Adam is the business, marketing and finance guy in this partnership. The Internet technology, namely their website StringHub.com, was created by his brother and co-founder, Brandon, who is actually still in high school. A self-taught programmer, Brandon has done a remarkable job with the website. It’s a simple, clean interface that allows educators to submit class projects to be matched with businesses in need.

I asked Adam about the background and details surrounding StringHub.com and here’s what he had to say:

Adam, how and why did the idea of StringHub.com occur to you?
“I graduated from Taylor University in May of 2010 with a degree in accounting. In June, I started as Client Services Manager at the Flagship Enterprise Center, a business incubator in Anderson, Indiana. As I worked with our clients at the Flagship Enterprise Center, I realized that startup companies need a lot of help. They need help with graphic and web design, social media, video production, public relations, web application development, and the list could go on. There are college students working on class projects in all of these areas, but typically the projects have no real world application. The projects simply go to waste; they are just for practice. We thought if we could unlock the real world value of student class projects we could create a win-win situation for both businesses and students.”

What is StringHub’s mission?
“I want StringHub to fundamentally change the way that college and university class projects work. I believe that the best way for students to learn something is to try and fail in the real world. You can’t do that through case studies, or projects for imaginary businesses. So first and foremost we want to help improve the educational experience for students. At the same time, we want to help small businesses flourish, add jobs, and create wealth. Those are lofty goals, but we believe it is possible.”

What type of projects would StringHub.com participate in?
“Currently there are millions of student class projects in areas like:
▪ Marketing
▪ Public Relations
▪ Business Management
▪ Graphic Design
▪ Web Development
▪ Social Media
▪ Finance
And many more subjects

Typically these projects just go to waste. They are ‘practice.’ http://stringhub.com is attempting to create a platform that unlocks the real world value of these student class projects in order to help support entrepreneurs.

Many of these class projects could be free to the entrepreneur. We believe that a focused approach can really accelerate a startup. Imagine an army of students all supporting an innovative, world changing startup company.”

What do students gain from this?
By connecting student projects with real world applications students are gaining:
▪ Real world experience
▪ A professional portfolio of completed work
▪ Relationships with a network of potential employers

For example, Adam refers to an integrated marketing plan created for HeatMax, Inc. at the University of Arizona. Four University of Arizona students helped to create a new product line called Toastie Toes that helps women keep their feet warm in cold weather. Their professor, Hope Jensen Schau matches student teams with companies to work on projects like packaging, distribution, advertising and public relations. The four students in question have earned local fame and have also been contracted to continue their work with HeatMax, Inc.

Overall, the University of Arizona example is the same model that StringHub.com will employ. It is a web-based platform that allows tech schools, colleges and universities to unlock the real world value of student class projects, by connecting student projects with opportunities, and managing the entire project through an online workroom.

Social Energizer’s purpose is to help companies develop lasting relationships with their customers and increase their visibility online.

In addition to building dynamic and affordable websites, we integrate inbound marketing techniques into each business’ current marketing plan and utilize digital channels and strategies like Blogs, Twitter, Facebook, LinkedIn, Search Engine Optimization, and Web-integrated Email Campaigns.

Give us a call today!

Do Accountants Really Save You Time and Money?

Can you really save your company money with an accountant? Quite simply the answer is yes, if you take the time to find the accountant that best suits your company’s needs. When you find the best accountant for your business you will be saving your company not only money but also time.

Finances

photo credit: alancleaver_2000

The ideal accountant for your firm should be familiar with all of the in and outs of the financial side of your business. It is an accountant’s job to be an expert on tax legislation and to be able to successfully pinpoint areas of potential revenue and loss for your company.

A successful accountant will take the time to evaluate both the financial weaknesses and strengths of your company. This individual will highlight any potential areas for tax savings and help you navigate through the mountain of invoices. The best accountants will let you know what invoices to keep, what to discard and what to question.

Customer satisfaction should be the main objective for a successful accountant. These individuals will strive to save your company both time and money. This is why it is critical to find an accountant that is familiar with the unique attributes of your business. The best accountant for your business should be comfortable with discussing tax savings and reviewing your company’s overall financial plan. A good accountant should encourage you to reflect on how your company is both spending and investing their money. This individual will highlight areas where they believe your company can increase its overall revenue and help forecast and ideally prevent areas of potential losses.

When you find that perfect accountant, you will want to work with them not only during tax season but year round. These individuals will strive to build a relationship with your company by maintaining consistent communication and providing financial recommendations. The best accountant for your company will save you time and money. These individuals will take the time to learn the unique qualities of your business, strive to build a positive relationship, and encourage you to reflect on the company’s short and long term financial goals.

Good Accountants offers accounting services for small or large businesses. For more information about how to find a good accountant, visit http://www.goodaccountants.com.

This article is a guest blog from ArticleSqueeze -Author: Dominic Lin | Posted in Auditing

Social Energizer’s purpose is to help companies develop lasting relationships with their customers and increase their visibility online.

In addition to building dynamic and affordable websites, we integrate inbound marketing techniques into each business’ current marketing plan and utilize digital channels and strategies like Blogs, Twitter, Facebook, LinkedIn, Search Engine Optimization, and Web-integrated Email Campaigns.

Give us a call today!

20 Entrepreneurial Insights for Success

Running a small business can be a lonely thing and getting good advice is key. Sometimes just knowing what’s worth pursuing or not is all you need. Sometimes it’s just getting started.

Here’s a list of short and simple advice for entrepreneurs given by entrepreneurs.

  1. Establish a strong network –whether it’s friends or people you pay –or beter yet, a mix of the both. It’s impossible to be ‘all things’ to your business. Have great ‘go to’ people for information, advice and feedback.
  2. Execute your ideas
  3. Finding funding and becoming popular do not make a business. Profit makes a business. Make money.

    Eat your young

    Glen Lipka, http://commadot.com

  4. Learn to eat your young. If your plan isn’t working, get a new one. It doesn’t matter if it’s your baby. If something better comes along, eat the old and embrace the new.
  5. If you launch without feeling slightly embarrassed, you’re probably too late.
  6. Equity is like manure, if you pile it up it just smells bad. But if you spread it around, lots of wonderful things grow.
  7. Only consider advice and guidance from people who have started businesses – either successful or failed, doesn’t matter.
  8. You are not a business until the customer pays you. Until then it’s a hobby.
  9. It is easier to sell medicine than it is to sell vitamins.
  10. Learn public speaking.
  11. Hire people who are smarter than you are.
  12. Never be afraid to ask for help or advice, and heed it.
  13. A goose that lays golden eggs is worthless if you have to feed it diamonds.Goose laying golden egg
  14. Stop romanticizing the idea of a startup. Put a game plan together and just do it.
  15. Just because you trust someone, doesn’t mean you can depend on them as well. Trust and delivery can be two different things.
  16. What’s your unfair advantage?
  17. When the road ahead seems too long, look back to see how far you’ve come.
  18. Twenty years from now you will be more disappointed by the things you didn’t do than by the ones you did.
  19. You can’t make money and excuses at the same time!
  20. Just because something doesn’t do what you planned it to do doesn’t mean it’s useless. -Thomas A. Edison
  21. Entrepreneurship is living a few years of your life like most people won’t, so that you can spend the rest of your life like most people can’t. -Anonymous

Source: Quora

Social Energizer’s purpose is to help companies develop lasting relationships with their customers and increase their visibility online.

In addition to building dynamic and affordable websites, we integrate inbound marketing techniques into each business’ current marketing plan and utilize digital channels and strategies like Blogs, Twitter, Facebook, LinkedIn, Search Engine Optimization, and Web-integrated Email Campaigns.

Give us a call today!

Word-Of-Mouth Marketing Online –Equals Healthy Sales

Small and medium-sized business owners, you know how vital it is to the health of your business that you make a great impression with all of your customers, who then, of course, tell their friends. Plain and simple that’s word-of-mouth advertising. Undeniably, it’s the best way of introducing your business to potential new customers and bringing in new sales. Customers as advocates, what could be better than that? Maybe multiplying that advantage? Take your word-of-mouth techniques online and you can do just that. Quite simply, you will then have created the essence of inbound marketing and social media dynamics. Big words, simple idea –word-of-mouth –brought online. Online, we call it building a community.

Taking aspects of your word-of-mouth marketing online can be relatively easy and can be gained steadily over time, just like your brick and mortar-earned client base.

'Word of Mouth' photo (c) 2007, Paull Young - license: http://creativecommons.org/licenses/by/2.0/The same rules prevail.

  1. Pay attention to what your customer is telling you,
  2. Know what they will tell others, and
  3. Always- appreciate their comments and their business.

Keep these guidelines in mind when putting your business… out there. Need some help sorting this all out?

Here are 5 easy tips to help you get started online.

Do your online networks work together and support each other?

You’ve chosen the online networks you want your business to network with: Facebook, Twitter, Google+, LinkedIn and others. You’ve created a website –set it up to become your basecamp. Now, are they integrated? Is the “Like” button on your web page? Is your web address on your Facebook page? There is usually simple code to insert, or a plug-in to be added.

Can people find you? Remember- Location, location, location!

Where does your page rank? If you have a physical location, when people search for you, do Google maps appear? At the top of the page? And is the location correct? These are all things you can adjust yourself by going into Google maps, Yahoo maps, etc.

Time-management

Don’t let this defeat you! There is a lot of information to track.  BUT, there are some great little ‘helpers’ for social media management, tools like Tweetdeck, Hootsuite, and Ping.fm. These are free services that pride themselves on ease of use and allow you to track and update all your networks at once. Looking for something more robust? Depending on what you need, I have some ideas on that. Drop me an email.

Inbound marketing does not work best in a vacuum

Macy's QR Code imageAdd a little Outbound Marketing to your online mix. Integrating your brick and mortar word-of-mouth techniques with your online presence can be as easy as holding a drawing with business cards for a free meal or service. If you are sending postcards, have an offer on the card that pulls clients into your website for something like a contest, free reward or valuable info. Add these to your database for opt-in email marketing, find them on Facebook, or run a text campaign to their cell phones. Cutting edge promotions, most recently, have integrated QR codes into promotions, effectively making use of smartphone technology.

SEO, keywords and Links = Results

Keywords and link building are essential to building an online presence. One of the first things to do is to be sure you have the relevant keywords listed in your SEO (Search Engine Optimization). Do you have a business that you partner with? Ask them to link to your site and in return you should link to theirs. It’s powerful stuff for getting better search results and getting the Big Boys to notice (Google, Yahoo, Bing, etc.) your site.

There is a much more to bringing your successful word-of-mouth strategies online, but give me a call and we’ll chat about things you can do right away to advance your word-of-mouth presence and ensure healthy sales.

Social Energizer’s purpose is to help companies develop lasting relationships with their customers and increase their visibility online.

In addition to building dynamic and affordable websites, we integrate inbound marketing techniques into each business’ current marketing plan and utilize digital channels and strategies like Blogs, Twitter, Facebook, LinkedIn, Search Engine Optimization, and Web-integrated Email Campaigns.

Social Networks in Turmoil Check Out Your Options!

Did Facebook make you angry this week? Are you afraid of Google becoming the Walmart of the Internet?

How dare they change things on what seems like a whim, right? Like Netflix, I think they forgot about the Number One Rule in Social Media. What is that rule, Mr. Zuckerberg? It’s about them, not you! I think you will soon be learning this lesson well… and very soon at that.

Facebook users were outraged this week when Facebook arbitrarily and seemingly without notice changed the Newsfeed, Privacy settings and Apps area. Get ready because there are more changes on the horizon. One is Facebook’s replacement for profiles called Timeline. Here you can share the entire story of your life. Really, do I want to do that? Did I ask for that?

After listening to this video, I’d just like to say one more time. Mr. Zuckerberg, It’s about us, not you!

I played around with some of the new features this week, like the lists for “Close Friends“. All I can say is it is clunky. After Facebook makes a few suggestions on “who” your close friends are you need to scroll through your friend lists, select a person, and then rescroll through the freind list again -each time. The competition has drag and drop. And for Timeline this is what the people at Mashable are saying about that.

Facebook Timeline Issues

Right after Timeline will come new features. Adding a music and media platform with Spotify, MOG & Rdio

Looks like Facebook wants to be your one-stop shop.

How do you feel?

1- Don’t like it, but you’ll get over it?

Here’s a post on how to adjust your “new” News Feed & Ticker

And here’s a post on adjusting your Apps and permissions

2- Don’t like it and you want to leave?

Here’s an article on exporting your stuff out of Facebook to a third party and then to Google+. (Read further options below before going to Google+).

Where can you go?

Up until now, the top choices have been MySpace, Zing, Friendsters.

Recently, Google has been working on Google+. Google+ has been plagued with criticism for it’s agonizingly, slow rollout. Why wait, everyone asked? Cunningly, I believe Google+ gauged its Grand-Launch-to-the Public for this long-planned “upgrade” by Facebook. Everyone knows that, historically, Facebook hasn’t managed its upgrades well. Industry insiders knew about the upgrades, but Facebook users were not really aware of it. Someone paying attention at Google+ probably read the writing on the wall and strategized on this opportunity. This timing just couldn’t be coincidence, could it?

That said, if you need some tips on trying Google+ out, here they are:

Google+ needed some momentum to experience a successful launch. Facebook’s changes presented Google+ the opportunity. This week many Facebook users are leaving to checkout Google+. It is a mass exodus to Google+.

BUT did you know Google is being looked at by Congress for Antitrust issues?

Here is a post about the antitrust issues featuring Wisconsin’s Herb Kohl.

Will you move just to get shut down and driven back to Facebook?

Did you know that very soon you will have a Third Choice?

Unthink

Yes, that’s right Unthink.com has what they claim are all the answers to Facebook’s and Google’s lack of respect for their users. In fact, Unthink won’t call you a user. They’ll call you an owner and here’s what they say about being an owner.

Unthink their idea of ownership - users

And here is a video that says it all on how Unthink plans to treat their new owners with a little parody on how Facebook users may have felt this week.

My question? When will Unthink be released and ready? I hope their rollout is not as slow as Google+’ was. These folks stand a chance and their marketing is in place. Watch for more on Unthink. Coming soon (I hope).

This has been Social Energizer’s Saturday Morning Post, a less business oriented, more personally related edition than our blog that is offered during the week. Social Energizer’s purpose is to help companies develop lasting relationships with their customers and increase their visibility online.

In addition to building dynamic and affordable websites, we integrate inbound marketing techniques into each business’ current marketing plan and utilize digital channels and strategies like Blogs, Twitter, Facebook, LinkedIn, Search Engine Optimization, and Web-integrated Email Campaigns.

We invite you to comment and rate each blog, so we can ever improve our offerings to you. Are you venturing into online marketing? Give us a call!

Wisconsin’s Herb Kohl on Monopoly-Busting Google

This just in…
Herb Kohl’s office released this press release yesterday. Below are excerpts from his Opening Statement Of U.S. Senator Herb Kohl For The Of Hearing, “The Power Of Google: Serving Consumers Or Threatening Competition?”

Herb Kohls Senate Webpage image

“The basic premise of Google at its founding was that it would build an unbiased search engine — that consumers would see the most relevant search result first, and that the search results would not be influenced by the web page’s commercial relationship with Google. Its goal was to get the user off Google’s home page and on to the websites it lists as soon as possible. As Google’s co-founder and current CEO Larry Page said in 2004, “We want you to come to Google and quickly find what you want. Then we’re happy to send you to the other sites. In fact, that’s the point.”

However, as Internet search has become a major channel of e-commerce, Google has grown ever more dominant and powerful, and it appears its mission may have changed. For the last five years or so, Google has been on an acquisition binge, acquiring dozens of Internet-related businesses, culminating most recently with its proposed acquisitions of Motorola Mobility and Zagats. It now owns numerous Internet businesses, including in health, finance, travel, and product comparison. This has transformed Google from a mere search engine into a major Internet conglomerate. And these acquisitions raise a very fundamental question — is it possible for Google to be both an unbiased search engine and at the same time own a vast portfolio of web-based products and services? Does Google’s transformation create an inherent conflict of interest which threatens to stifle competition?

In the last few years, Internet businesses that compete with Google’s new products and services have complained that Google is now behaving in a way contrary to free and fair competition. They allege that Google is trying to leverage its dominance in Internet search into key areas of Internet commerce where it stands to capture from its competitors billions of dollars in advertising revenue. Rather than fairly presenting search results, these critics claim that Google has begun to subtlety bias its search results in favor of its own services. This conduct has the potential to substantially harm competition for commerce on the Internet, and retard innovation by companies that fear the market power of Google.

Antitrust scrutiny is not about picking winners and losers, but is about fostering a fully competitive environment so that consumers can fairly pick winners and losers. As more and more of our commerce moves to the Internet, it should be the highest priority of antitrust policymakers that the Internet remains a bastion of open and free competition as it has been since its founding. We need to protect the ability of the next Google to emerge, the next great website or application being developed in a garage in Silicon Valley or Madison, Wisconsin.”

I’m glad our legislators are looking into this subject. I’ve long thought that Google is the ‘new Walmart’, but I’ve been hesistant to say anything. (Google controls my SEO). As you know, I’m always on the side of small and medium-sized businesses. I think Mr. Kohl, once again, has taken the lead on a difficult, but timely subject. What do you think?