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How Small Businesses Get the Most from Social Media

Just how are small businesses using social media? What level of online presence should you have? One way to start is to review what other small business owners are doing and model it after them.

Once again our friends at Mashable! have provided some insights in their latest Infographics report.

In a nutshell, here’s what they have found.

What social networks are small businesses using?

Twitter: 78%

Facebook: 75%

LinkedIn: 30%

WordPress: 22%

Flickr: 13%

Tumblr: 11%

Blogger: 10%

How many small businesses have multiple profiles on the major social networks?

Facebook: 31%

Twitter: 10%

Does engagement drive traffic?

Yes! On average Twitter got 117 clicks, while Facebook received 250.

Which platforms should small businesses be using?

Both! The Twitter platform engages customers and there is more interaction, while Facebook will drive more traffic to your site.

One thing that ‘the numbers’ do not show is that these social media tools are not necessarily in competition with each other. When comparing the latest social media tools, it often looks like a race is taking place, when in fact their true power comes from working in harmony. Twitter drives people to Facebook and vice versa. It’s like Twitter is the fisherman using a large net, while Facebook is using a Musky Rod.

From the data above, it is obvious that social media tools like Facebook and Twitter are vital to promoting small businesses. Understanding the ins and outs and leveraging their benefits are the key to your success! Give us a call today to make sure you’re making the most of it.

Social Energizer’s purpose is to help companies develop lasting relationships with their customers and increase their conversion rates by adding proven online marketing techniques to their marketing mix.

We do this by integrating inbound marketing techniques into each business’s current marketing plan and by utilizing digital channels and strategies like Blogs, Twitter, Facebook, LinkedIn, Search Engine Optimization, and Web-integrated Email Campaigns.

SEO Explained through Analogies

SEO (Search Engine Optimization) can be daunting stuff. It’s the sort of topic that makes one’s eyes glass over and can put the worst insomniacs to sleep. BUT it is one of the four most important elements to Inbound Marketing and is often not understood.

Many consider it the magic behind the curtain. It is not magic –not really. It’s the logical process of improving visibility of a website or web page in search engines without paying for it. When done correctly it can work like magic and is the key to getting found online.

I always like to use analogies when describing concepts like SEO. Explaining complicated ideas is often made easier when tied to something familiar.

Google SearchSimon Cowell of American Idol

Think of Google as an American Idol contest, with lots of fledgling talent: some wannabees, a few already working professionals and some previously unknown and untapped artists -all waiting to ‘get found’. The Google engine is Simon Cowell (I know Simon is so –last year, but to me, he’s still ‘Idol’). He has lots of experience measuring talent. He knows what to look for, how to assess it, and compares each one to the other. Once he decides his top picks he places that influence on others, ruling the American Idol world.

While researching for this article, I found a couple analogies from Aaron Wall’s blog SEOBook. Here are my favorite SEO analogies of Aarons:

Link Reputation

  • search engines follow people – helps explain why new sites tend to not rank well, and how links are seen as votes.
  • roads and highways – used to describe PageRank and why some votes count more than others.
  • multiple audiences – used to describe why many types of content are needed to address different audiences, and the importance of creating content that is loved by buyers, linkers, and search engines.
  • rising tide lifts all boats – used to describe how links to one part of your website help other pages on your website rank better
  • pet rocks & overpriced dolls – describing how perception becomes reality when describing cumulative advantage, and how some poor quality sites are popular while better content remains hidden

On Page Content

  • fish and a fishing pole – when explaining how text heavy sites often outrank thin ecommerce sites, I like to call searchers fish and each word on the page an additional fishing pole in the water. This is really powerful when used in combination with analytics data, showing her the hundreds of phrases that people searched for to find a given page on her site…helping her see the long tail as schools of fish.
  • Don’t Make Me Think – people scan more than they read. Large blocks of text are imposing. People are more likely to read well formatted content that uses many headings, subheadings, and inline links. Expect people to ignore your global navigation, and do whatever you ask them to do (via inline links).

Site Structure

  • Broadway Street in Manhattan – used to describe the value of descriptive .com domain names, and when describing what top search engine rankings are worth.
  • a pyramid – when explaining how some phrases are more competitive than others, and how to structure a site.
  • chapters of a book – used to describe the importance of focused page titles, and how to structure a website.

Do you have a favorite analogy to explain SEO? Was this helpful? Let me know what you think.

Social Energizer’s purpose is to help companies develop lasting relationships with their customers and increase their conversion rates by adding proven online marketing techniques to their marketing mix.

We do this by integrating inbound marketing techniques into each business’s current marketing plan and by utilizing digital channels and strategies like Blogs, Twitter, Facebook, LinkedIn, Search Engine Optimization, and Web-integrated Email Campaigns.

We invite you to comment and rate each blog, so we can ever improve our offerings to you.

My Favorite Post for Today’s Entrepreneurs

I found this article to hit the nail on the head. Take a look at where you are and what lies ahead. Introspection is always good. The right mindset is better. And I’ll add Action is vital.Cowardly Lion

The Cowardly Lion’s Guide to Conquering Your Entrepreneurial Fears

The ‘close’ to this article is worth repeating, here’s an excerpt.

But all of those tactics will fail if you don’t have the right mindset

Mindset is what lets you turn tactics into an actual thriving business. It’s what lets you pay the price, to act when you’re scared out of your pants.

And you have to proactively create it. If you hang around successful people, you’ll notice they go to a lot of seminars, listen to a lot of motivational material, and surround themselves with other successful business people trying to do the same things.

It’s not a coincidence. They understand the value of mindset, and they set aside time every day to work on that mindset, to put themselves into the proper frame of mind to stand up and fight.

Because at heart, we’re all cowardly lions. Everyday, we have to wake up and remind ourselves how to roar.”

Social Energizer’s purpose is to help companies develop lasting relationships with their customers and increase their conversion rates by adding proven online marketing techniques to their marketing mix.

We do this by integrating inbound marketing techniques into each businesses’ current marketing plan and by utilizing digital channels and strategies like Blogs, Twitter, Facebook, LinkedIn, Search Engine Optimization, and Web-integrated Email Campaigns.

We invite you to comment and rate each blog, so we can ever improve our offerings to you.

TGIF Friday Freebie The iPhone iPad Touch and more

Hello everyone, I usually don’t post on Fridays, but I came across this cute story and I couldn’t resist. It doesn’t exactly fit into the Social Energizer social media plan, so I decided to make another category – TGIF Friday Freebies. A place for the real light stuff. Everyone needs ‘light’ by Friday.

I’m not able to cite the author on this, so let’s just say it’s from ‘Author Unknown’. It’s probably better that way.

It all began with an iPhone…

 

March was when my son celebrated his 15th birthday and I got him an iPhone.

Apple iPod

He just loved it. Who wouldn’t?

 

I celebrated my birthday in July and my wife made me

very happy when she bought me an iPad.

Apple iPad

 

My daughter’s birthday was in August so I got her an iPod Touch.

Apple iPod Touch

 

September came by so for my wife’s birthday I bought her an iRon.

iRon

 

It was around then that the fight started . . .

 

What my wife failed to recognize is that the iRon can be integrated into the home network with the iWash, iCook and iClean. This unfortunately activated the iNag app.

 

Which led me to the iHospital and iGet out Fr iDay.

_________________________________________

This article has been brought to you by SocialEnergizer.com

INBOUND MARKETING & MARKETING TECHNOLOGY OPTIMIZATION

Social Energizer’s purpose is to help companies develop lasting relationships with their customers and increase their conversion rates by adding proven online marketing techniques to their marketing mix.

We do this by integrating inbound marketing techniques into each businesses’ current marketing plan and by utilizing digital channels and strategies like Blogs, Twitter, Facebook, LinkedIn, Search Engine Optimization, and Web-integrated Email Campaigns.

Please sign up to automatically receive our blog using the subscribe button. We invite you to comment and rate each blog, so we can ever improve our offerings to you.

Thanks for visiting! – Lynn

Dispatches from Blogistan, A Book Review

Described in the subtitle as “a travel guide for the modern blogger,” Suzanne Stefanac’s book, Dispatches from Blogistan, is worth reading whether you are a blogger or not. This is not so much a how-to book as it is a why-to-blog book.

The first two chapters offer a new take on the history of communications. And the book really begins with the introduction of the internet as radicalizing the way communications occur. Instead of pushing messages (from advertising to propaganda), the shift is to pull the audience to the message. Instead of one-to-many or one-to-one channels of communication, the shift is toward many-to-many channels. The blogosphere is the heart of the many-to-many messages.

Stefanac provides a layout of the landscape in her explanation of the blogosphere. Even though the book was published in 2007(by New Riders in Berkeley) and some things have changed, her insights into the culture still ring true. Technorati is no longer the only major search engine for blogs, for example. Google, Yahoo, Bing and most others now include blogs in their search engine results. Such changes confirm how spot-on Stefanac is about the democratization of media.

With a common sensical approach she addresses issues of trust, privacy, security, and legal safeguards. Yet its reading about the power of collaborative discourse — many-to-many conversations — that gets to the heart of blogging.

There are so many basics to blogging covered in this book I can highly recommend it to anyone who wants to understand this new social media phenomena. People all over the world upload more than a million new blog posts every day. Every day.

News blogs are written by citizen journalists and professional reporters. Food blogs by farmers, grocery stores, chefs, home cooks, foodies, gardeners, and upscale food magazines, food manufacturers, product advertisers, etc.

Blogs as diaries. Blogs as clubhouses. Blogs as news feeds.  Blogs as soapboxes.

Stefanac takes the blogger on a road tour. She gives the reader driving instructions but most importantly takes them under the hood of the car to explain how the search engines work. And how to check our own fluids, tire pressure and lights. It’s a handy desk reference for a seasoned blogger and a wonderful place to start for someone who is new to blogging.

Blogging has never been easier. WordPress makes it the easiest.

U.S. Army Launches Social Media Handbook

Just a short post this morning. I found this interesting from our friends at Mashable. It’s a story of how the Army has created and is distributing a handbook to all army personnel and their families on how to handle social media.army social media handbook

Mashable says that, “The new social media handbook provides additional tips and best practices, along with information on operations security tips, branding information, checklists, regulations and frequently asked questions.”

I bet they would have liked to have had this before WikiLeaks came into existence.

Chris Brogans- What is the Focus and Purpose of Your Blog

I was digging through some of my archives and came across this article from Chris Brogan, one of my favorite thought leaders in the social media arena. It is about the focus and purpose of your blog.

Chris starts by suggesting that you, “Ask yourself that question: what is the focus and the purpose of my blog? Is the purpose of your blog easy to define? What are you aiming towards accomplishing with it? How are you testing whether or not you’re reaching your desired effect?”

Next, he tells the story of his blog history and brings you up to date.Chris Brogan

“When I started my blog many years ago (it skittered across several domains before I landed in “real” blog software), it was for fiction. I wrote stories. Then, I wrote about fitness and nutrition. Then, I wrote about self-improvement. Then, I wrote about new media. I went from that into writing about social networks and social media, and then eventually, I moved into how businesses could use social media to improve.

What am I writing about these days? Human business. It’s essentially the idea that relationships and human-shaped experiences serve business much better than cold marketing and afterthought customer service.”

Human business, now that’s an idea that can catch on. At Social Energizer, our philosophy is based on this same principle. Finally, Chris helps you define what it is that you need to do.

“Your blog is a media property. It’s also a tool that allows you to build relationships (should that be of interest), to notify and inform (if you like telling the news), to reflect and react (if you like being a commentator), to report (if that’s something you enjoy doing), or a tool to educate, instruct, or establish thought leadership. It can be a call to action, a lead generator, a showcase for your talents, and many other things.

But your community (or your audience, if you’re not as close to them) is there with an expectation. They are seeking whatever it is you’ve been offering along the way. They want your best, and they want your material to enlighten, entertain, inform, inspire, or any of several other functions.”

One thing Chris doesn’t mention in his article is SEO (Search Engine Optimization). Sometimes gaining better SEO can be the main purpose for writing a blog. Consistently changing content on your website will affect your search rankings with the major search engines like Google, Yahoo! And Bing. Initially, I think small business owners care more that customers find their websites, then that they are ‘engaging’ with them. It’s sort of the chicken and the egg thing.

What is the focus and purpose of your blog? If you need help defining it and applying it? Give Social Energizer a call. Our focus is on small businesses. Our purpose is to help integrate inbound marketing techniques into our clients’ current marketing plans.

Online FREE, the new Tchochtke

Dog vs Man Danceoff

To view video, click on link below

Henry Ford once said, “The man who will use his skill and constructive imagination to see how much he can give for a dollar, instead of how little he can give for a dollar, is bound to succeed.” In today’s inbound marketing terms, this could be the new Holy Grail. Business owners successful at providing the right balance of online FREE content and services are most likely to entice and solidify their customers. This strategy is called a pull strategy and means you are pulling customers, not pushing them to buy your product or service.

Yes, I said FREE content and services. Free, as in no cost. Zip, Zilch, Nada, No dinaro. You all know where I’m going with this, don’t you? Here’s my short list:

  • Facebook
  • Twitter
  • Linked In
  • Google
  • Yahoo
  • YouTube
  • WordPress.com
  • Yelp
  • Webinars
  • e-books
  • surveys
  • data charts
  • content (blogs)
  • Farmville
  • Mafia Wars

You get the idea. In 2011 terms, they’re the new tchotchke.

We spend countless hours online; checking this, reading that, playing those favorite free games and watching dog-vs-man-danceoff.htm.

It’s easy to understand why WE do this, but why are THEY, a.k.a. businesses, doing it? Why is this happening? Why would businesses give it all away for free?

It’s all in the Pull Strategy

As businesses move from Old School marketing methods like advertising to Inbound Marketing there is a change from push to pull. Instead of pushing a message, social media can pull customers to your business. The heart of this new successful strategy focuses on understanding the behaviors of today’s consumer. The online world is being developed as a “warm and fuzzy” place where businesses offer free advice, content, services, and games; and come together in a sense of community. It is where people go first for consumer information, and increasingly where they make a purchase, and begin to advocate for a product, service, business, or brand they like.

This pull strategy proves to be much more effective than the traditional push approach. Why? Because who doesn’t like free stuff?

How about you? You can continue to receive this blog FREE by clicking on ‘By Email’ in the top right corner of this page and subscribing to the Social Energizer blog. Feedburner will have you decode a scrambled word and then click on a link they send to your email. That’s all there is to it.

Know Your Customer’s Customer

customers

Attribution to Christine Jump (Flickr)

One of the basic principles of customer satisfaction is to understand and know your customer’s customer. It is something so simple, and yet sometimes, marketing professionals overlook this. Instead they create campaigns that fit the marketing person’s profile or fancy better than they do the customer or the customer’s customer.

Whether you’re selling to a company that makes and sells stuff or selling to Moms whose main customers are her three kids, you need to recognize who the customer’s customer is. If you want to create compelling programs and assess if they are on target, then knowing your customer’s customer is the most important key to successful marketing.

Clients, the ones who pay you directly, gain a new appreciation for the professionals who do their homework in this manner. It is the most generous compliment for a client to discover that you, in fact, took the time and effort to understand what they are doing and most of all, who they are doing it for: their customers.

In online marketing terms, the customer’s customer is an extension of a Buyer Persona. As social media marketing becomes more integral to the sales process, you will see this become more critical, but I wonder how many will really ‘get it’. Relating to people, even those called consumers, is not a science, but an art, backed by a strong genuine interest in helping people and truly satisfying their wishes.

As we take up the challenge of determining how to align with customers using new media, we need to reclaim the basics we learned so long ago. Learn about your customer’s customer, get to know them, spend some time talking to them or better yet, joking and laughing with them. As you build this awareness, you also build awareness of the direction your business should take to better connect with your consumer and satisfy their needs and interests for your products and/or services. Doing this well results in relationships that can last a lifetime.

10 Easy Tips for Better Blogging

Crunch time? Does it always seem like you are wondering what to write? How do you build buzz needed to pull people to your site? Here are 10 Easy Tips for Better Blogging.

Blog ideas

No doubt about it, blogging takes time and dedication. The pay-off comes when you find a good-size community that interacts with your site regularly and when you notice your website and blog are steadily gaining in the battle of SEO (Search Engine Optimization) rankings.

Here are ten tips that can help keep copy flowing smoothly.

  1. Write an article that is easy to read and over 300 words long. Find at least 2 images that fit with your topic.
  2. Pick topics that focus on things your customers often ask or are interested in. Keep a blog calendar that shows what you’ve posted and in which categories. Use it as a quick reference to keep your blog balanced
  3. Use the scheduling tool, like this wordpress example, to automate posting at consistent days and times
    blog scheduler
  4. Use an RSS feed to bring news that you can use as material for creating your blog
  5. Going to an event? Shoot a video, interview some folks, and post on your blog
  6. Interview customers for your blog
  7. Grab some company data and turn it into an interesting story
  8. Share a lesson you’ve learned
  9. Save interesting emails and use for blog fodder
  10. Use your signature line, with your blog’s link, in forums you visit to entice people to your site
  11. Use these easy tips to keep your ideas fresh and your content flowing

Still need help with your blog? Even with these tips, do you find the whole thing overwhelming? Maybe you need help getting your site up and running. Give me a call. We have affordable plans that will fit into every Social Media budget.

(updated Dec 2014)