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How Small Businesses Get the Most from Social Media

Just how are small businesses using social media? What level of online presence should you have? One way to start is to review what other small business owners are doing and model it after them.

Once again our friends at Mashable! have provided some insights in their latest Infographics report.

In a nutshell, here’s what they have found.

What social networks are small businesses using?

Twitter: 78%

Facebook: 75%

LinkedIn: 30%

WordPress: 22%

Flickr: 13%

Tumblr: 11%

Blogger: 10%

How many small businesses have multiple profiles on the major social networks?

Facebook: 31%

Twitter: 10%

Does engagement drive traffic?

Yes! On average Twitter got 117 clicks, while Facebook received 250.

Which platforms should small businesses be using?

Both! The Twitter platform engages customers and there is more interaction, while Facebook will drive more traffic to your site.

One thing that ‘the numbers’ do not show is that these social media tools are not necessarily in competition with each other. When comparing the latest social media tools, it often looks like a race is taking place, when in fact their true power comes from working in harmony. Twitter drives people to Facebook and vice versa. It’s like Twitter is the fisherman using a large net, while Facebook is using a Musky Rod.

From the data above, it is obvious that social media tools like Facebook and Twitter are vital to promoting small businesses. Understanding the ins and outs and leveraging their benefits are the key to your success! Give us a call today to make sure you’re making the most of it.

Social Energizer’s purpose is to help companies develop lasting relationships with their customers and increase their conversion rates by adding proven online marketing techniques to their marketing mix.

We do this by integrating inbound marketing techniques into each business’s current marketing plan and by utilizing digital channels and strategies like Blogs, Twitter, Facebook, LinkedIn, Search Engine Optimization, and Web-integrated Email Campaigns.

SEO Explained through Analogies

SEO (Search Engine Optimization) can be daunting stuff. It’s the sort of topic that makes one’s eyes glass over and can put the worst insomniacs to sleep. BUT it is one of the four most important elements to Inbound Marketing and is often not understood.

Many consider it the magic behind the curtain. It is not magic –not really. It’s the logical process of improving visibility of a website or web page in search engines without paying for it. When done correctly it can work like magic and is the key to getting found online.

I always like to use analogies when describing concepts like SEO. Explaining complicated ideas is often made easier when tied to something familiar.

Google SearchSimon Cowell of American Idol

Think of Google as an American Idol contest, with lots of fledgling talent: some wannabees, a few already working professionals and some previously unknown and untapped artists -all waiting to ‘get found’. The Google engine is Simon Cowell (I know Simon is so –last year, but to me, he’s still ‘Idol’). He has lots of experience measuring talent. He knows what to look for, how to assess it, and compares each one to the other. Once he decides his top picks he places that influence on others, ruling the American Idol world.

While researching for this article, I found a couple analogies from Aaron Wall’s blog SEOBook. Here are my favorite SEO analogies of Aarons:

Link Reputation

  • search engines follow people – helps explain why new sites tend to not rank well, and how links are seen as votes.
  • roads and highways – used to describe PageRank and why some votes count more than others.
  • multiple audiences – used to describe why many types of content are needed to address different audiences, and the importance of creating content that is loved by buyers, linkers, and search engines.
  • rising tide lifts all boats – used to describe how links to one part of your website help other pages on your website rank better
  • pet rocks & overpriced dolls – describing how perception becomes reality when describing cumulative advantage, and how some poor quality sites are popular while better content remains hidden

On Page Content

  • fish and a fishing pole – when explaining how text heavy sites often outrank thin ecommerce sites, I like to call searchers fish and each word on the page an additional fishing pole in the water. This is really powerful when used in combination with analytics data, showing her the hundreds of phrases that people searched for to find a given page on her site…helping her see the long tail as schools of fish.
  • Don’t Make Me Think – people scan more than they read. Large blocks of text are imposing. People are more likely to read well formatted content that uses many headings, subheadings, and inline links. Expect people to ignore your global navigation, and do whatever you ask them to do (via inline links).

Site Structure

  • Broadway Street in Manhattan – used to describe the value of descriptive .com domain names, and when describing what top search engine rankings are worth.
  • a pyramid – when explaining how some phrases are more competitive than others, and how to structure a site.
  • chapters of a book – used to describe the importance of focused page titles, and how to structure a website.

Do you have a favorite analogy to explain SEO? Was this helpful? Let me know what you think.

Social Energizer’s purpose is to help companies develop lasting relationships with their customers and increase their conversion rates by adding proven online marketing techniques to their marketing mix.

We do this by integrating inbound marketing techniques into each business’s current marketing plan and by utilizing digital channels and strategies like Blogs, Twitter, Facebook, LinkedIn, Search Engine Optimization, and Web-integrated Email Campaigns.

We invite you to comment and rate each blog, so we can ever improve our offerings to you.

My Favorite Post for Today’s Entrepreneurs

I found this article to hit the nail on the head. Take a look at where you are and what lies ahead. Introspection is always good. The right mindset is better. And I’ll add Action is vital.Cowardly Lion

The Cowardly Lion’s Guide to Conquering Your Entrepreneurial Fears

The ‘close’ to this article is worth repeating, here’s an excerpt.

But all of those tactics will fail if you don’t have the right mindset

Mindset is what lets you turn tactics into an actual thriving business. It’s what lets you pay the price, to act when you’re scared out of your pants.

And you have to proactively create it. If you hang around successful people, you’ll notice they go to a lot of seminars, listen to a lot of motivational material, and surround themselves with other successful business people trying to do the same things.

It’s not a coincidence. They understand the value of mindset, and they set aside time every day to work on that mindset, to put themselves into the proper frame of mind to stand up and fight.

Because at heart, we’re all cowardly lions. Everyday, we have to wake up and remind ourselves how to roar.”

Social Energizer’s purpose is to help companies develop lasting relationships with their customers and increase their conversion rates by adding proven online marketing techniques to their marketing mix.

We do this by integrating inbound marketing techniques into each businesses’ current marketing plan and by utilizing digital channels and strategies like Blogs, Twitter, Facebook, LinkedIn, Search Engine Optimization, and Web-integrated Email Campaigns.

We invite you to comment and rate each blog, so we can ever improve our offerings to you.

Chris Brogans- What is the Focus and Purpose of Your Blog

I was digging through some of my archives and came across this article from Chris Brogan, one of my favorite thought leaders in the social media arena. It is about the focus and purpose of your blog.

Chris starts by suggesting that you, “Ask yourself that question: what is the focus and the purpose of my blog? Is the purpose of your blog easy to define? What are you aiming towards accomplishing with it? How are you testing whether or not you’re reaching your desired effect?”

Next, he tells the story of his blog history and brings you up to date.Chris Brogan

“When I started my blog many years ago (it skittered across several domains before I landed in “real” blog software), it was for fiction. I wrote stories. Then, I wrote about fitness and nutrition. Then, I wrote about self-improvement. Then, I wrote about new media. I went from that into writing about social networks and social media, and then eventually, I moved into how businesses could use social media to improve.

What am I writing about these days? Human business. It’s essentially the idea that relationships and human-shaped experiences serve business much better than cold marketing and afterthought customer service.”

Human business, now that’s an idea that can catch on. At Social Energizer, our philosophy is based on this same principle. Finally, Chris helps you define what it is that you need to do.

“Your blog is a media property. It’s also a tool that allows you to build relationships (should that be of interest), to notify and inform (if you like telling the news), to reflect and react (if you like being a commentator), to report (if that’s something you enjoy doing), or a tool to educate, instruct, or establish thought leadership. It can be a call to action, a lead generator, a showcase for your talents, and many other things.

But your community (or your audience, if you’re not as close to them) is there with an expectation. They are seeking whatever it is you’ve been offering along the way. They want your best, and they want your material to enlighten, entertain, inform, inspire, or any of several other functions.”

One thing Chris doesn’t mention in his article is SEO (Search Engine Optimization). Sometimes gaining better SEO can be the main purpose for writing a blog. Consistently changing content on your website will affect your search rankings with the major search engines like Google, Yahoo! And Bing. Initially, I think small business owners care more that customers find their websites, then that they are ‘engaging’ with them. It’s sort of the chicken and the egg thing.

What is the focus and purpose of your blog? If you need help defining it and applying it? Give Social Energizer a call. Our focus is on small businesses. Our purpose is to help integrate inbound marketing techniques into our clients’ current marketing plans.

Online FREE, the new Tchochtke

Dog vs Man Danceoff

To view video, click on link below

Henry Ford once said, “The man who will use his skill and constructive imagination to see how much he can give for a dollar, instead of how little he can give for a dollar, is bound to succeed.” In today’s inbound marketing terms, this could be the new Holy Grail. Business owners successful at providing the right balance of online FREE content and services are most likely to entice and solidify their customers. This strategy is called a pull strategy and means you are pulling customers, not pushing them to buy your product or service.

Yes, I said FREE content and services. Free, as in no cost. Zip, Zilch, Nada, No dinaro. You all know where I’m going with this, don’t you? Here’s my short list:

  • Facebook
  • Twitter
  • Linked In
  • Google
  • Yahoo
  • YouTube
  • WordPress.com
  • Yelp
  • Webinars
  • e-books
  • surveys
  • data charts
  • content (blogs)
  • Farmville
  • Mafia Wars

You get the idea. In 2011 terms, they’re the new tchotchke.

We spend countless hours online; checking this, reading that, playing those favorite free games and watching dog-vs-man-danceoff.htm.

It’s easy to understand why WE do this, but why are THEY, a.k.a. businesses, doing it? Why is this happening? Why would businesses give it all away for free?

It’s all in the Pull Strategy

As businesses move from Old School marketing methods like advertising to Inbound Marketing there is a change from push to pull. Instead of pushing a message, social media can pull customers to your business. The heart of this new successful strategy focuses on understanding the behaviors of today’s consumer. The online world is being developed as a “warm and fuzzy” place where businesses offer free advice, content, services, and games; and come together in a sense of community. It is where people go first for consumer information, and increasingly where they make a purchase, and begin to advocate for a product, service, business, or brand they like.

This pull strategy proves to be much more effective than the traditional push approach. Why? Because who doesn’t like free stuff?

How about you? You can continue to receive this blog FREE by clicking on ‘By Email’ in the top right corner of this page and subscribing to the Social Energizer blog. Feedburner will have you decode a scrambled word and then click on a link they send to your email. That’s all there is to it.

Know Your Customer’s Customer

customers

Attribution to Christine Jump (Flickr)

One of the basic principles of customer satisfaction is to understand and know your customer’s customer. It is something so simple, and yet sometimes, marketing professionals overlook this. Instead they create campaigns that fit the marketing person’s profile or fancy better than they do the customer or the customer’s customer.

Whether you’re selling to a company that makes and sells stuff or selling to Moms whose main customers are her three kids, you need to recognize who the customer’s customer is. If you want to create compelling programs and assess if they are on target, then knowing your customer’s customer is the most important key to successful marketing.

Clients, the ones who pay you directly, gain a new appreciation for the professionals who do their homework in this manner. It is the most generous compliment for a client to discover that you, in fact, took the time and effort to understand what they are doing and most of all, who they are doing it for: their customers.

In online marketing terms, the customer’s customer is an extension of a Buyer Persona. As social media marketing becomes more integral to the sales process, you will see this become more critical, but I wonder how many will really ‘get it’. Relating to people, even those called consumers, is not a science, but an art, backed by a strong genuine interest in helping people and truly satisfying their wishes.

As we take up the challenge of determining how to align with customers using new media, we need to reclaim the basics we learned so long ago. Learn about your customer’s customer, get to know them, spend some time talking to them or better yet, joking and laughing with them. As you build this awareness, you also build awareness of the direction your business should take to better connect with your consumer and satisfy their needs and interests for your products and/or services. Doing this well results in relationships that can last a lifetime.

10 Easy Tips for Better Blogging

Crunch time? Does it always seem like you are wondering what to write? How do you build buzz needed to pull people to your site? Here are 10 Easy Tips for Better Blogging.

Blog ideas

No doubt about it, blogging takes time and dedication. The pay-off comes when you find a good-size community that interacts with your site regularly and when you notice your website and blog are steadily gaining in the battle of SEO (Search Engine Optimization) rankings.

Here are ten tips that can help keep copy flowing smoothly.

  1. Write an article that is easy to read and over 300 words long. Find at least 2 images that fit with your topic.
  2. Pick topics that focus on things your customers often ask or are interested in. Keep a blog calendar that shows what you’ve posted and in which categories. Use it as a quick reference to keep your blog balanced
  3. Use the scheduling tool, like this wordpress example, to automate posting at consistent days and times
    blog scheduler
  4. Use an RSS feed to bring news that you can use as material for creating your blog
  5. Going to an event? Shoot a video, interview some folks, and post on your blog
  6. Interview customers for your blog
  7. Grab some company data and turn it into an interesting story
  8. Share a lesson you’ve learned
  9. Save interesting emails and use for blog fodder
  10. Use your signature line, with your blog’s link, in forums you visit to entice people to your site
  11. Use these easy tips to keep your ideas fresh and your content flowing

Still need help with your blog? Even with these tips, do you find the whole thing overwhelming? Maybe you need help getting your site up and running. Give me a call. We have affordable plans that will fit into every Social Media budget.

(updated Dec 2014)

10 Steps to a New Business

Train Tracks

Have you dreamed of owning your own business, but don’t know where to start? Have you started planning for your new business, but keep wondering if you’ve forgotten anything important? Check out the basic steps below to be sure you’re on the right track.

Evaluate and Develop Your Business Concept

1. Do you feel passionate about this idea? Will it be something you can do every day –- and night?

2. Jot out a quick break-even analysis. Can you make money at what you’re planning to do?

3. Figure out how you can pay for it, until it pays for itself and then makes money. Determine best and worst case scenarios.

Structure Your Business

4. What type of business will you form?

  • Sole proprietorship
  • Partnership
  • LLC
  • C Corporation
  • S Corporation

5. Who will be your key employees, partners and vendors? What value do they add that you don’t have?

Brand It

6. Determine the name of your business. Start with a brainstorm session, then research your top 5-10 names for trademark and online domain availability.

7. Register your name and trademarks.

8. Determine your brand identity. If your brand were a person, who would it be? What does it stand for? How does it speak? Your brand is more than your logo and name, by answering these questions, and more, you will begin to identify your brand and its persona.

Set Up Your Business Systems

9. Obtain Insurance. Determine what liabilities are most relevant and insure for them.

10. Set Up Your Books. Find an accountant or bookkeeper that can periodically check your business situation, methods and prepare your taxes.

There’s more, but these are the top ten things that need to happen, to give your business a sound start.  This is a basic list, but you would be surprised at how many people, and companies, skip some or all of these steps.

If you find yourself overwhelmed, give me a call. Many of these steps can be readily achieved and will build the foundation for a strong business. Your strong business.


YouTube Rewind 2010 – The Top 10 List in Links

Here’s the top watched YouTube video mashup from this year. There is no doubt about the power of video in social media… and it’s fun, too.

[youtube=http://www.youtube.com/watch?v=UFnXm6cjGwU&w=640&h=390]

Could your video go viral?

Viral videos are what many business people dream of when beginning their Inbound Marketing strategy, sometimes with unrealistic expectations. Ensuring that a video of yours goes viral is impossible, but understanding their makeup, allows you to set it up for the possibility. By their nature, viral videos follow the pattern of a rapid increase of views, a couple of days with a very high number of views, and then a gentle decrease that can generate many daily views for a long period of time. Not surprisingly, the comments on these videos run pretty much the same pattern, engaging people at very high levels.

In case, you missed any of these during the year, pick a link to follow the full version now. My favorite is “This Too Shall Pass OK Go”. I love Rube Goldberg machines even more than the Old Spice guy.

Top 10  (in order, by most watched)

#1: Bed Intruder Song – http://bit.ly/hM9GKI
#2: Tik Tok Kesha Parody – http://bit.ly/gGkGDE
#3: Greyson Chance ‘Paparazzi’ – http://bit.ly/gDDvut
#4: Annoying Orange Wazzup – http://bit.ly/hBT1cm
#5: The Man Your Man Could Smell Like (Old Spice)- http://bit.ly/dDXy35
#6: Giant Double Rainbow – http://bit.ly/hpKOQo
#7: This Too Shall Pass OK Go – http://bit.ly/gdMRgr
#8: The Twilight Saga Eclipse Trailer – http://bit.ly/fEq0iG
#9: Jimmy Surprises Bieber Fan – http://bit.ly/i4QqGH
#10: Gymkhana Three, Part 2 – http://bit.ly/gnBZws

Top 10  (in order, by appearance in the mashup)

• The Man Your Man Could Smell Like (Old Spice)- http://bit.ly/dDXy35
• Giant Double Rainbow – http://bit.ly/hpKOQ
• The Twilight Saga Eclipse Trailer – http://bit.ly/fEq0iG
• Jimmy Surprises Bieber Fan – http://bit.ly/i4QqGH
• Gymkhana Three, Part 2 – http://bit.ly/gnBZws
• Annoying Orange Wazzup – http://bit.ly/hBT1cm
• Bed Intruder Song – http://bit.ly/hM9GKI
• Tik Tok Kesha Parody – http://bit.ly/gGkGDE
• Greyson Chance ‘Paparazzi’ – http://bit.ly/gDDvut
• This Too Shall Pass OK Go – http://bit.ly/gdMRgr

Do videos fit into your marketing mix? Give me a call to find out if they could.

What is RSS and How it is Addictive

The typical definition for the initials RSS is “Really Simple Syndication”. This is simRss Feed Iconply a method of broadcasting your blog or other frequently updated content across the internet or, by subscribing, following multiple sites with one easy tool.

By supplying an RSS feed, readers of your blog can quickly and easily access your blog in an RSS reader, like Google Reader, without the need to navigate to your blog whenever they want to see a new posting. The importance of this is it makes it easy for readers who are interested in your blog to know when it is updated and read the new content without actually visiting your blog.

Refer to this Wikipedia article for a more in-depth description of RSS feeds.

How is it addictive? Right now, I’m following about 20 blogs daily. No more click, search, scan, click search scan. Just sit back, scan the headlines, and choose whichever ones strike my fancy and blog away. That is addictive stuff for bloggers and business people like me.

Do you need an RSS feed? Who would you subscribe to? Your favorite blogger, a prospective client, your competition?