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Word-Of-Mouth Marketing Online –Equals Healthy Sales

Small and medium-sized business owners, you know how vital it is to the health of your business that you make a great impression with all of your customers, who then, of course, tell their friends. Plain and simple that’s word-of-mouth advertising. Undeniably, it’s the best way of introducing your business to potential new customers and bringing in new sales. Customers as advocates, what could be better than that? Maybe multiplying that advantage? Take your word-of-mouth techniques online and you can do just that. Quite simply, you will then have created the essence of inbound marketing and social media dynamics. Big words, simple idea –word-of-mouth –brought online. Online, we call it building a community.

Taking aspects of your word-of-mouth marketing online can be relatively easy and can be gained steadily over time, just like your brick and mortar-earned client base.

'Word of Mouth' photo (c) 2007, Paull Young - license: http://creativecommons.org/licenses/by/2.0/The same rules prevail.

  1. Pay attention to what your customer is telling you,
  2. Know what they will tell others, and
  3. Always- appreciate their comments and their business.

Keep these guidelines in mind when putting your business… out there. Need some help sorting this all out?

Here are 5 easy tips to help you get started online.

Do your online networks work together and support each other?

You’ve chosen the online networks you want your business to network with: Facebook, Twitter, Google+, LinkedIn and others. You’ve created a website –set it up to become your basecamp. Now, are they integrated? Is the “Like” button on your web page? Is your web address on your Facebook page? There is usually simple code to insert, or a plug-in to be added.

Can people find you? Remember- Location, location, location!

Where does your page rank? If you have a physical location, when people search for you, do Google maps appear? At the top of the page? And is the location correct? These are all things you can adjust yourself by going into Google maps, Yahoo maps, etc.

Time-management

Don’t let this defeat you! There is a lot of information to track.  BUT, there are some great little ‘helpers’ for social media management, tools like Tweetdeck, Hootsuite, and Ping.fm. These are free services that pride themselves on ease of use and allow you to track and update all your networks at once. Looking for something more robust? Depending on what you need, I have some ideas on that. Drop me an email.

Inbound marketing does not work best in a vacuum

Macy's QR Code imageAdd a little Outbound Marketing to your online mix. Integrating your brick and mortar word-of-mouth techniques with your online presence can be as easy as holding a drawing with business cards for a free meal or service. If you are sending postcards, have an offer on the card that pulls clients into your website for something like a contest, free reward or valuable info. Add these to your database for opt-in email marketing, find them on Facebook, or run a text campaign to their cell phones. Cutting edge promotions, most recently, have integrated QR codes into promotions, effectively making use of smartphone technology.

SEO, keywords and Links = Results

Keywords and link building are essential to building an online presence. One of the first things to do is to be sure you have the relevant keywords listed in your SEO (Search Engine Optimization). Do you have a business that you partner with? Ask them to link to your site and in return you should link to theirs. It’s powerful stuff for getting better search results and getting the Big Boys to notice (Google, Yahoo, Bing, etc.) your site.

There is a much more to bringing your successful word-of-mouth strategies online, but give me a call and we’ll chat about things you can do right away to advance your word-of-mouth presence and ensure healthy sales.

Social Energizer’s purpose is to help companies develop lasting relationships with their customers and increase their visibility online.

In addition to building dynamic and affordable websites, we integrate inbound marketing techniques into each business’ current marketing plan and utilize digital channels and strategies like Blogs, Twitter, Facebook, LinkedIn, Search Engine Optimization, and Web-integrated Email Campaigns.

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